Terms & Conditions

1. Payment

Payments can be made with most major credit cards, online through our digital invoices or from our website which provides an encrypted and secure payment structure. You can also transfer funds directly from your bank account to our bank account as per invoice.

 

2. Cancellation and missed session policy

If you are unable to attend your appointment please let us know as soon as possible. The required notice for cancellation is 48 hours. Where there is less then 48 hours notice or if you fail to attend your appointment, the full fee will be charged. If you do need to cancel an appointment, we do appreciate you giving us as much notice as possible so we can try to schedule another client. We will try to give you as much advance notice as possible in terms of holidays or of any other need to cancel a future appointment.

 

3. Confidentiality

Confidentiality is an integral part of the executive coaching process. It provides a sense of safety and allows clients to disclose sensitive information that may be needed to reach their or the company’s desired goals. All information will remain confidential unless both the client and the executive coach agree to discuss something with a third party. Then such information will be disclosed with the client’s written permission.

At the option of the client and/or the company; pre, during and post-assessments may be made on issues to be worked on. 

The only circumstance where confidentiality might be broken would be if there was a serious risk to the client’s life or if another person’s life was at risk; alternatively, in the rare instance where the executive coach was liable to civil or criminal court proceedings if they did not disclose client information.

 

4. Disclaimer

The Executive Coaching Program usually takes 3 to 4 sessions to actually work at this deeper level as people become connected to themselves in a new way. At this point, a person will know if it feels right for them or not. Either way, if it does not seem like the right way for a particular person to work, then they can stop the process. The company will still be responsible to make the payments on the sessions already attended.

 

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